Frequently Asked Questions

Are you fully licensed and insured?

Yes. We are a fully licensed waste carrier and hold comprehensive public liability insurance. You can trust that your property and belongings are in safe, professional hands.

How much does a clearance cost?

Costs depend on the size of the property and the volume of items. We provide free, no-obligation quotes based on property assessment. Many customers benefit from reduced costs when items have resale value, which we deduct from your bill fairly and transparently.

Contact us with details of your property, and we'll arrange a visit to provide an accurate quote.

What happens to the items you remove?

Sustainability is central to what we do. Items are handled as follows:

• ♻ Reusable items: Donated to local charities and community organizations
• 🛋 Quality furniture: Restored, upcycled, and resold
• 📦 Recyclables: Sent to appropriate recycling facilities
• 🗑 Waste: Responsibly disposed of according to regulations

How fast can you respond to a clearance request?

We pride ourselves on fast local response. For most clearances, we can arrange a visit within 3-5 working days. Emergency or urgent clearances are often possible—contact us directly to discuss your timeline.

What does "fair value offset for reusable items" mean?

We assess items for resale or reuse value. If items are worth selling or donating, we factor that value into your clearance cost. This means:

• • You benefit from a reduced clearance bill
• • Items get a genuine second life rather than landfill
• • You know exactly what's happening to your belongings

Can you help with probate clearances?

Yes. We specialize in probate clearances and understand the sensitivity required during bereavement. We can:

• • Work discreetly and respectfully
• • Coordinate with executors and family members
• • Identify items of potential value and arrange specialist valuations
• • Handle everything from start to finish with dignity

Do you help with downsizing?

Absolutely. We provide downsizing support to help you choose what to keep, what to donate, and what to sell. Our team understands the emotional context of downsizing and works sensitively to make the transition smooth.

How are you environmentally responsible?

Environmental responsibility is built into every decision:

• • 75%+ of items from clearances are rehomed, recycled, or reused
• • We minimize landfill waste through careful sorting and recycling
• • Quality items are upcycled, donated, or resold
• • We work with local charities and community organizations
• • Transparent reporting on what happens to all items

What areas do you serve?

We provide professional house clearance services across Kent, including:

• • House Clearance Kent
• • House Clearance Canterbury
• • Probate Clearance Kent
• • House Clearance Thanet
• • Loft Clearance Kent
• • Garage Clearance Kent
• • Eco-Friendly House Clearance Kent

Contact us to confirm service availability for your specific location.

How do I pay for the clearance?

We're flexible with payment. You'll receive a clear quote before work begins. Once complete, you'll receive an invoice. Contact us to discuss payment terms that work for your situation.

How do I get a free quote?

Getting a quote is simple:

• 1. Contact us via phone, email, or the contact form
• 2. We'll arrange a visit to assess the property
• 3. You'll receive a clear, no-obligation quote
• 4. If you'd like to proceed, we'll schedule the clearance

There's no pressure—it's simply a conversation about how we can help.

How much does house clearance cost in Kent?

Costs vary based on property size, contents volume, and location. We provide free consultations and transparent quotes with no hidden fees. Many customers benefit from reduced costs when items have resale value. Contact us at 07440 270850 for a personalized quote.

Do you offer same-day or emergency clearances?

Yes. We offer emergency and same-day clearances for urgent situations, probate cases, and time-sensitive requirements. Call us on 07440 270850 for immediate assistance. We'll do our best to accommodate your timeline.

What happens to items you remove — are they recycled or donated?

Items are responsibly handled:

• • Reusable furniture is upcycled and resold
• • Items are donated to local charities
• • Recyclables are properly processed
• • Waste is disposed of responsibly

Do I need to be present during the clearance?

No, you don't need to be present. We can work independently if you prefer, or you can be there to supervise. For probate clearances or sensitive situations, we'll coordinate directly with the executor or family representative.

Do you clear hoarder homes or properties in poor condition?

Yes. We have experience clearing properties in all conditions. We approach these situations with respect and no judgment. Our team is trained to handle sensitive circumstances safely and professionally. Contact us to discuss your specific situation.

How do I get a quote — do you visit in person or can I send photos?

We can work both ways. For most clearances, a property visit gives us the best assessment. However, you can send photos via WhatsApp (07440 270850) for an initial estimate. We'll then arrange a visit to provide a final, accurate quote.

Do you clear HMOs and shared houses between tenants?

Yes. We specialize in room-by-room and full-property clearances for HMOs and shared accommodation. We schedule work around occupancy and can coordinate with landlords and managing agents for seamless turnarounds.

Can you work with letting agents or housing associations on a regular basis?

Absolutely. We work with letting agents, housing associations, and facilities managers on both single jobs and ongoing contracts. We offer account options, flexible scheduling, and reliable repeat-business support. Contact us to discuss arrangement options.

Do you offer office and commercial clearances, including confidential waste?

Yes. We clear offices, retail units, and commercial premises. Confidential document disposal is available through professional shredding services. We handle IT equipment responsibly, including secure data destruction when required.

Can you schedule clearances around occupied units or out-of-hours?

Yes. We offer flexible scheduling including early mornings, evenings, and weekends to minimize disruption to other residents or staff. For multi-occupancy properties, we coordinate carefully to ensure a seamless process. Discuss your specific needs when you contact us.